Hillside collects personal information from you if you register online with us, or carry out transactions for goods and services via our website or communicate with us by phone or email or otherwise.
Information That We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a booking/purchase.
Information that you provide when you communicate with us by any means.
Passive Information Collection
As you navigate through the site, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as:
- Internet Protocol (IP) addresses and web logs
Internet Protocol (IP) Addresses And Web Logs
An IP address is assigned to your computer each time that you access the Internet. This enables your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, in some circumstances (i.e. with some broadband connections) your IP address is fixed. A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.
Web log information is non-personal information that is collected by the computer that hosts the site each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used. We, or our authorised agents, use your IP address and/or web log information to collect and report aggregate information on how the site is being used and ways in which the site can be improved.
- track users as they navigate the website
- improve the website’s usability
- analyse the use of the website
- administer the website
- improve the security of the website
What are cookies
A cookie is a file containing an identifier a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use Google Analytics Universal to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies.
Managing your cookies settings
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at www.aboutcookies.org
Use of Your Information
We may use your personal information:
- to respond to your questions or requests for additional information
- to provide you with information that you have specifically requested or that we have asked if you would like to receive
- for internal analysis so that we can better understand how we can improve our site, products and services
We never give your details to third parties to use your data to enable them to provide you with information regarding goods or services.
Sharing Your Information
We may use third parties to perform functions on our behalf in relation to the site and the purposes set out in this policy (for example, website hosting). Such third parties may be provided with access to your personal information if needed to perform their specific functions, but may not use such information for any other purpose.
Storing Your Personal Data
We process your data within the EU/EEA. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Unfortunately, the sending of information via the Internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
We are required by law to collect the following information on all our guests and keep for a year and show them to a police officer if they request to see them, after which time they will be destroyed.
For commonwealth guests;
Name and nationality
For non-commonwealth guests;
Name, nationality, passport number, address of next destination
Disclosing Your Information
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Your Rights GDPR
If you would like to access the personally identifiable information we have collected about you via the site, or if you would like to cancel, correct or update your information, you may:
- email us at [email protected]
- contact us by post at: Hillside Bed & Breakfast, 4 Beast Banks, Kendal, Cumbria LA9 4JW.
To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at [email protected]