Terms & Conditions

General

Thank you for choosing to book with Hillside Bed & Breakfast. We look forward to welcoming you. When you make this booking you are entering into a legal contract with us. Please read our terms and conditions of booking below.

Prices

The price includes accommodation plus any board indicated. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional. We accept the following forms of payment: cash and most debit cards, you may also pre-pay for your stay by via Bank Transfer (please ask for details). A deposit may be required or card details held as security.

Sorry we are unable to accept cheques as payment on the day of departure.

Pets

Unfortunately, we are unable to accept pets.

Children

Hillside does not accept children under 12 years old.

Cancellations

A reservation forms a legal contract for the total cost of the booking. In the event of a cancellation less than 2 days before arrival, the total cost of the stay will become payable. Non arrival constitutes a cancellation. If you need to cancel please contact us immediately.

Cancellation policies of some online 3rd party travel agents or accommodation sites may be different, please check their own terms and conditions.

You may wish to consider and we strongly recommend that you take out cancellation/holiday insurance which can be obtained from any good broker, you would if you were holidaying abroad.

Non-Availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrivals

Check-in is between 4.00pm and 9.00pm, earlier check-in may be available by prior arrangement.

Departures

Check-out is 10.00am on the day of departure. We are able to store any luggage for you to collect later that day.

Damages and Breakages

Please take care with our possessions. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant. If we are unable to re-let your room, we may also make additional charges.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

House Rules

For the benefit and comfort of all our guests, we do not allow take away meals or smoking in any area of the house. If you smoke in the house, you will be asked to leave and the balance of your stay will become payable plus any additional cost of cleaning and ventilating prior to re-letting the room.

Data Protection

Any data gathered during the course of this booking may be held on computer and paper records. We never pass on your details to any third party except where legally required to do so.