General:

Thank you for choosing to book with Hillside Bed & Breakfast. We look forward to welcoming you. When you make this booking you are entering into a legal contract with us. Please read our terms and conditions of booking below.

Prices:

The price includes accommodation plus any board indicated. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional. We accept the following forms of payment: cash, cheque with banker’s card and most debit & credit cards. A deposit is required equivalent to the cost of the first nights stay. A debit/credit card may be used and held as security.

Pets:

Unfortunately, we are unable to accept pets.

Cancellation:

A reservation forms a legal contract for the total cost of the booking. In the event of a cancellation less than 2 days before arrival, the total cost of the stay will become payable, less moneys recouped through re-letting. Non arrival constitutes a cancellation. If you need to cancel please contact us immediately. You may wish to consider cancellation insurance which can be obtained from any good broker.

Non-Availability:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival:

Please check-in before 1pm (subject to availability) OR after 4pm on the arrival date and no later than 9pm (unless by prior arrangement).

Departure:

Check-out is 10.00am on the day of departure. We are able to store any luggage for you to collect later that day.

Damages and Breakages:

Please take care with our possessions. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant. If we are unable to re-let your room, we may also make additional charges.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

House Rules:

For the benefit and comfort of all our guests, we do not allow take away meals or smoking in any area of the house. If you smoke in the house, you will be asked to leave and the balance of your stay will become payable plus any additional cost of cleaning and ventilating prior to re-letting the room.

Data Protection:

Any data gathered during the course of this booking may be held on computer and paper records. We never pass on your details to any third party except where legally required to do so.